Privacy and Cookies
Last updated: 22 October 2026
Axor & Co ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through axorlifestyle.com and when you visit or work with us, why we collect it, who we share it with and the choices you have. We process personal data in line with Kenya's Data Protection Act, 2019 and, where they apply, the EU and UK General Data Protection Regulations.
Who we are
Axor & Co, Stellato Mall, Ground Level, Shop 4, Muthithi Road, Westlands, Nairobi, Kenya, is responsible for your personal information (the data controller). For any privacy question or request, write to info@axorlifestyle.com.
What we collect
- Contact form: your name, email address, the topic of your enquiry and your message. Telephone is optional.
- Newsletter: your email address only.
- Visits, consultations and orders: your name, contact details, delivery address and the project details you choose to share with us.
- Technical data: our hosting provider records standard server logs (such as IP address, browser type, the page requested and the time) to deliver the site and keep it secure.
- Usage data, only with your consent: pages visited, approximate location (country or city), device and browser type, and actions such as sending an enquiry, through Google Analytics. See Cookies below.
We ask only for what we need. Please do not send us sensitive personal information through the website.
Cookies and similar technologies
We use one optional tool, Google Analytics, to understand how the website is used: which pages are visited, from which countries and devices, and which enquiries and bookings come from the site. It runs only if you choose Accept on the cookie notice. If you choose Decline, or make no choice, nothing is loaded and no analytics cookies are set. You can change your choice at any time with the Cookie settings link in the footer.
When you accept, Google Analytics sets cookies named "_ga" and "_ga_" followed by our property ID. They hold a random identifier, not your name or email address, and last up to two years. We use Google Analytics with IP addresses shortened, with Google Signals and advertising features switched off, and we do not use the data for advertising. Google LLC processes this data on our behalf and may store it in the United States. Google's own privacy policy is at policies.google.com/privacy.
No advertising or social media tracking is used.
One small note is kept in your browser's session storage (named "axor-intro") so the opening animation plays only once per visit. It holds no personal information and is deleted when you close the tab. Our fonts are hosted on our own site, so no information is passed to font providers when pages load.
Your choice is remembered in your browser's local storage (named "axor-consent") so we do not ask again on every page. If we add any other non-essential tools, we will ask for your consent first and update this policy.
How we use it, and why
- To reply to your enquiry and arrange visits or consultations, because you asked us to (steps before a contract) or because it is in our legitimate interest to respond.
- To prepare quotations, orders and private interiors proposals you have asked for, to perform our contract with you.
- To send our newsletter, only with your consent. You can withdraw it at any time.
- To keep the website secure and prevent misuse, in our legitimate interest.
- To understand how the website is used and improve it, only with your consent (Google Analytics).
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not use it for automated decision making or profiling.
Newsletter and unsubscribing
We only send marketing emails to people who have subscribed. Every newsletter includes an unsubscribe link, and you can also unsubscribe by writing to info@axorlifestyle.com. We will stop sending marketing emails promptly once you ask.
Who we share it with
We share personal information only with service providers who help us run the business, and only as far as needed. They act on our instructions and must protect your information.
- Netlify, Inc. hosts this website and receives contact form and newsletter submissions.
- Google LLC provides Google Analytics, which runs only if you accept cookies.
- Resend delivers the notification email that passes your form submission to our inbox.
- Microsoft provides our business email (Microsoft 365).
- Delivery, installation and payment partners, when needed to fulfil an order you have placed.
Some of these providers store data outside Kenya, including in the United States and the European Union. Where information is transferred abroad, we rely on providers that offer appropriate safeguards for personal data, as the Data Protection Act requires. We may also share information where the law requires it.
How long we keep it
- Enquiries and form submissions: up to two years after our last contact with you.
- Newsletter: until you unsubscribe.
- Analytics data: 14 months in Google Analytics, then deleted automatically.
- Orders, invoices and accounting records: for the period Kenyan tax law requires.
After that, we delete or anonymise the information.
Your rights
You have the right to be informed about how we use your information, to access it, to correct it, to have it deleted, to restrict or object to its use, to withdraw consent at any time and to receive a copy of the information you have given us.
Asking us to delete your data
To ask us to delete your information, or to make any other request, email info@axorlifestyle.com with the subject "Data request". Tell us what you would like us to do and the email address you used with us. We may ask you to confirm your identity before we act. We aim to respond within 14 days. Some records, such as invoices, may need to be kept for legal reasons; if so, we will tell you which and why.
Children
This website is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, please contact us and we will delete it.
Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), security headers on every page, spam protection on our forms and access limited to the people who need it. No online transfer is completely secure, so please contact us if you have any concerns.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Office of the Data Protection Commissioner of Kenya (odpc.go.ke).
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.